Resolved! Was: Emails to chtc@xxxxxxxxxxx delayed since May 30

[chtc-users@xxxxxxxxxxx]

Hi Everyone,

Thank you for your patience while we were unable to reply to your incoming emails to chtc@xxxxxxxxxxx. The issue has been resolved and we will make sure to reply to you ASAP, today! You can now continue to email chtc@xxxxxxxxxxx for support, including time-sensitive requests.

Best,

Your CHTC Team

On Mon, Jun 1, 2020 at 2:49 PM Lauren Michael <lmichael@xxxxxxxx> wrote:

Hello CHTC Users,

If you have emailedÂchtc@xxxxxxxxxxxÂon/after Saturday, May 30, and have not yet received a response, please know that we are working to resolve an issue with our email-based support system and we will respond to your email after things are working again. Your emails are merely held up by the issue, and not lost, so there is no need to re-send at this time.Â

You can continue to send new requests for support toÂchtc@xxxxxxxxxxxÂin theÂmeantime, and we'll be able to reply to them after fixing the problem.ÂAt this point, we hope to have the issue fixed and to reply to all pending email requests by tomorrow (Tuesday, June 2) and will provide an update, otherwise.

If yourÂrequest for support is related to aÂshort-term research deadlineÂ(e.g. proposal/conference submission, etc.), please email Lauren Michael in the meantime (lmichael@xxxxxxxx).

Thank you for your patience,

Your CHTC Team

(care of Lauren Michael, Lead RCF)

Lauren Michael -ÂLead Research Computing Facilitator,ÂCenter for High Throughput Computing,ÂUniversity of Wisconsin - Madison

Other Affiliations:ÂWisconsin Institute for Discovery;ÂOpen Science Grid;ÂCaRCC

lmichael@xxxxxxxx,Âtinyurl.com/LMichaelCalendar,ÂDiscovery 2262, (608)316-4430